No disappearing landlords
You always have a real person to contact. Calls, WhatsApps and emails get a same-day acknowledgement, every time.
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Tenants
A home that actually feels like one.
Renting in London can be rough. Disappearing landlords, mouldy walls, nobody picking up the phone. We built City Flats to fix exactly that.
Why we exist
We cover the shortfalls you've probably already experienced.
If you've rented before, you know the drill. Landlords who vanish when the boiler breaks. Damp that was "definitely fixed last year". A letting agent who stops answering the moment the contract is signed. We don't work that way. Our team is reachable, our contractors show up, and our properties are maintained before problems start, not after.
No mould, no shortcuts
Properties are inspected and properly maintained before you move in and throughout your tenancy. Repairs are done once, properly.
Support that actually supports
Trusted builders, plumbers and electricians on speed dial. A small team who know your property and your tenancy by name.
How we look after you
Small things that make a home.
Renting should feel like living somewhere, not camping in somebody else's investment.
Weekly cleaner included
Most of our properties come with a weekly professional cleaner. You come home to a tidy place, without lifting a mop.
Feel at home from day one
Move-ins are properly prepared. Keys, guides, Wi-Fi, local tips. We want you settled, not stressed.
Deposits protected
Every deposit is registered in a government-approved scheme. Full due diligence on every tenancy, every time.
Fast issue response
Report a problem and it's triaged the same day. Urgent issues like leaks or heating get same-day contractors where possible.
Real people, real help
No phone trees, no ticket loops. A small team who actually know your property and your tenancy.
Transparent from the start
Clear contracts, fair fees, honest answers. What you see is what you sign.
Report an issue
Something not right? Let us know.
Drop a quick note and the right person on our team will pick it up. Most issues are acknowledged within a few hours.
What's the issue?
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Ticket #CF-2842